Help & FAQ
Help / FAQ
|When will my backorder arrive?|
|Items on backorder are those which our suppliers are unable to predict when they will have more in stock,
but as soon as they do, we will contact you and be able to ship the item.
|How do I create an account?|
|Click the "Register" link at the top right side of our site.
Then simply follow the prompts to complete setting up your account.
The information you provide is NEVER sold to any other company and is kept completely private.
|How do I edit my account information?|
|How much is my shipping charge?|
|Shipping is automatically calculated prior to submitting your payment information.
Simply add items to your cart and proceed to the Checkout page.
There you will be offered Shipping Method choices and their prices.
|What should I do if I forgot my password ?|
|Click Here to retrieve your password and enter your email address. We will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|What should I do if I received the wrong product.?|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|Low Price Guarantee|
|It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!|
|This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.|
|Pricing and Billing|
|What if I have a question on my charges.|
|Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|What if I need a copy of my receipt/invoice.?|
|Click the "My Account" link at the top right hand side of our site to print invoices.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive your item(s).|
|When will my credit card be charged?|
|Your credit card will be charged within 24 hours prior to shipment of your item(s).|
|How do I contact you?|
|Please click here for our company contact information.|